Write a Response to a Negative Restaurant Review

Write a response to a negative online review for a restaurant.

Restaurant name: {{restaurant_name}}
Reviewer's first name: {{reviewer_name}}
Platform: {{platform}} (e.g., Google, Yelp, TripAdvisor)
What they complained about: {{complaint}} (e.g., slow service, cold food, rude server, long wait, wrong order)
Any additional context you know about the situation: {{context}} (e.g., it was an unusually busy night, there was a staffing issue, the complaint is about something you have since fixed)
What you can offer: {{resolution}} (e.g., invite them back, offer a discount, acknowledge and explain what you have changed)

The response should:
- Thank them for their feedback (briefly)
- Apologize for their specific experience without making excuses
- Acknowledge the specific issue they raised
- Explain what you are doing about it or what has changed (if applicable)
- Invite them to come back and experience the improvement
- Provide a name and way to reach out directly if they want to discuss further

Keep the response to 80-120 words. Tone should be humble, professional, and genuine. Do not be defensive or dismissive. Do not blame the customer. Remember that every potential customer will read this response before deciding whether to eat at your restaurant.