Write a Professional Response to a Negative Online Review

Write a professional response to a negative online review for a personal injury law firm.

Firm name: {{firm_name}}
Reviewer's first name: {{reviewer_name}}
Platform: {{platform}} (e.g., Google, Avvo, Yelp)
Summary of the complaint: {{complaint_summary}} (e.g., slow communication, unhappy with settlement amount, felt ignored by staff)
Any factual inaccuracies in the review: {{inaccuracies}} (leave blank if none)
What the firm did or could have done differently: {{firm_response}}
Contact person for follow-up: {{contact_name}}
Phone number: {{phone}}

The response should:
- Thank them for their feedback (briefly, not excessively)
- Acknowledge their frustration without admitting fault or revealing case details
- Address the general concern without getting into specifics (confidentiality is critical)
- Offer to discuss the matter privately
- Provide a direct contact name and number
- Maintain a calm, professional tone throughout

Keep the response to 80-120 words. Do not be defensive or argumentative. Do not reference any case details, outcomes, or legal specifics. Do not suggest the reviewer is wrong or lying. Remember that potential clients will read this response, and how you handle criticism tells them a lot about your firm.