Write a Professional Response to a Negative Contractor Review

Write a response to a negative online review for a home service contractor.

Company name: {{company_name}}
Reviewer name: {{reviewer_name}}
Platform: {{platform}} (e.g., Google, Yelp, Angi, BBB)
What they complained about: {{complaint}} (e.g., showed up late, left a mess, price was higher than expected, work quality issue, communication problems)
What actually happened from your perspective: {{your_side}}
What you have done or will do to address it: {{resolution}}
Contact person for follow-up: {{contact_name}}
Phone number: {{phone}}

The response should:
- Acknowledge their frustration without being defensive
- Apologize for the specific experience they described
- Briefly explain what happened or what you have done to address it (without arguing)
- Offer to make it right directly
- Provide a direct phone number to resolve the issue
- Keep it short and professional

Keep the response to 80-120 words. Remember that potential customers read your responses more carefully than the review itself. How you respond to criticism is a direct indicator of how you run your business. Do not be sarcastic, dismissive, or blame the customer. Even if the review is unfair, take the high road.