Write a Professional Response to a Negative Patient Review

Write a response to a negative online review for a healthcare practice.

Practice name: {{practice_name}}
Practice type: {{practice_type}}
Reviewer's first name: {{reviewer_name}}
Platform: {{platform}} (e.g., Google, Healthgrades, Yelp)
What they complained about: {{complaint}} (e.g., long wait time, felt rushed, billing issue, front desk was unfriendly, disagreed with treatment recommendation)
What you know about the situation: {{context}} (keep this brief — you cannot discuss any clinical details publicly)
Contact person for resolution: {{contact_name}}
Phone number: {{phone}}

CRITICAL RULES for healthcare review responses:
- Do NOT confirm or deny that the reviewer is a patient
- Do NOT reference any clinical details, diagnoses, treatments, or health information
- Do NOT discuss any specifics of their visit or care
- These are HIPAA considerations — even acknowledging someone is a patient can be a violation

The response should:
- Thank them for their feedback
- Express concern that their experience did not meet expectations
- Speak in general terms about your practice's commitment to patient care
- Invite them to contact a specific person to discuss their concerns privately
- Keep it professional and empathetic

Keep the response to 60-100 words. Shorter is better for healthcare review responses due to the HIPAA constraints. The less you say, the less risk there is.