Write a Case Intake Follow-Up Email for New Leads

Write a follow-up email from a personal injury law firm to a potential client who submitted a case inquiry.

Firm name: {{firm_name}}
Attorney name: {{attorney_name}}
Potential client first name: {{client_first_name}}
Type of case: {{case_type}} (e.g., car accident, slip and fall, medical malpractice)
How they contacted you: {{contact_method}} (e.g., website form, phone call, referral)
Brief description of their situation: {{situation_summary}}
Next step you want them to take: {{next_step}} (e.g., schedule a free consultation, provide additional details, come to the office)
Phone number: {{phone}}
Office address (if applicable): {{address}}

The email should:
- Acknowledge their situation with empathy — they are likely in pain, stressed, or both
- Confirm that you received their inquiry and take their case type seriously
- Briefly explain what happens next in the process without using legal jargon
- Make the next step easy and clear (include a link to schedule if available)
- Reassure them about confidentiality and that the consultation is free (if applicable)
- Include a personal touch from the attorney, not a generic firm response

Keep the email to 150-200 words. Tone should be professional, warm, and reassuring. Do not make any promises about outcomes or case value.