Write a Post-Service Follow-Up Email to a Customer
Prompt
Write a follow-up email from a home service contractor to a customer after completing a job.
Company name: {{company_name}}
Tech/team who did the work: {{tech_name}}
Customer's first name: {{customer_name}}
Service performed: {{service_performed}} (e.g., replaced kitchen faucet, installed new thermostat, repaired roof leak)
Date of service: {{service_date}}
Any notes about the job: {{job_notes}} (e.g., recommended follow-up in 6 months, explained the warranty, suggested a future upgrade)
Warranty information: {{warranty}}
Google review link: {{review_link}}
Phone for any issues: {{phone}}
The email should:
- Thank them for choosing your company
- Confirm what was done and by whom
- Include any relevant warranty information
- Mention any follow-up recommendations from the service visit
- Let them know who to call if any issues come up
- Include a brief, low-pressure review request with the link
Keep the email to 120-180 words. Tone should be professional and helpful — the kind of email that makes a customer think "I'll definitely use them again."
Do not start with "I hope this email finds you well." Start with something specific to their job.About This Prompt
Creates a professional post-service follow-up email that confirms the work, shares warranty details, and includes a review request. Builds trust and encourages repeat business.
How to Use
- 1. Send within 24 hours of completing the job.
- 2. Reference the specific service performed and the technician's name.
- 3. Include warranty details so the customer has them on record.
- 4. Mention any follow-up recommendations your tech noted during the job.
- 5. Generate the email and review for accuracy and tone.
- 6. Include the Google review link at the end, not as the main focus.
- 7. Log the follow-up in your CRM or job tracking system.
Expected Output
A 120-180 word follow-up email with service confirmation, warranty info, and a low-pressure review request.
Model-Specific Tips
Produces natural follow-up emails where the review request feels like an afterthought, which is exactly the right tone.
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