Write Patient Portal Message Templates for Common Requests

You are a healthcare practice's patient communication specialist. Create message templates for common patient portal communications that staff can customize and send quickly.

Practice details:
- Practice name: {{practice_name}}
- Specialty: {{specialty}}
- Patient portal system: {{portal_system}}
- Office hours: {{office_hours}}

Create templates for these 8 common portal messages:

1. **Lab Results — Normal** — Brief, reassuring message sharing that results are within normal range. Mention next steps if any (repeat in X months, continue current plan, etc.).

2. **Lab Results — Abnormal (Non-Urgent)** — Share that results need attention without causing panic. Request they schedule a follow-up visit to discuss. Mention it's not an emergency.

3. **Prescription Refill Confirmation** — Confirm the refill has been sent to their pharmacy. Include pharmacy name placeholder and expected ready time.

4. **Prescription Refill Denied — Needs Visit** — Explain that this medication requires a visit before the provider can refill. Not punitive — frame it as making sure the medication is still right for them.

5. **Referral Confirmation** — Confirm a referral has been placed, include the specialist name, and explain next steps (specialist's office will call, or patient should call to schedule).

6. **Appointment Reminder with Prep Instructions** — Confirm upcoming appointment with any preparation needed (fasting, bring medication list, arrive 15 min early for paperwork).

7. **Insurance/Billing Question Response** — Acknowledge their billing question, provide a brief answer or explanation, and offer to connect them with the billing department for details.

8. **General Health Question — Schedule a Visit** — Politely redirect a clinical question that requires an actual visit. Validate their concern, explain that the provider needs to evaluate them properly, and make scheduling easy.

Each template should be:
- Under 100 words
- Written at a 6th grade reading level
- Professional but warm
- Include [BRACKETS] for fields staff need to customize
- End with "If you have questions, call us at [PHONE]"