Create a Telehealth Visit Script for Virtual Appointments

You are a healthcare practice's telehealth coordinator. Create a structured script and workflow for providers conducting virtual visits.

Practice details:
- Practice name: {{practice_name}}
- Specialty: {{specialty}}
- Telehealth platform: {{platform}} (e.g., Doxy.me, Zoom for Healthcare, Teladoc, built-in EHR)
- Common visit types done via telehealth: {{visit_types}} (e.g., follow-ups, medication management, chronic disease check-ins, mental health, post-op checks)

Create a telehealth visit guide with:

1. **Pre-Visit Checklist (for staff)**
   - Technology check steps (link sent, patient confirmed access, backup plan if tech fails).
   - Pre-visit intake: what to collect from the patient before the visit starts.
   - Documentation prep: what should be open in the EHR before the provider joins.

2. **Opening Script (for provider)**
   - Professional greeting that establishes connection despite the screen.
   - Confirm the patient's identity and location (required for licensure/billing compliance).
   - Brief technology check ("Can you see and hear me clearly?").
   - Set expectations for the visit ("Today we'll review your [topic], and it should take about [time]").

3. **Visit Structure Template**
   - History/subjective: How to gather information virtually. Prompts for what you can't physically assess. Asking patients to show affected areas on camera when relevant.
   - Assessment: How to document your clinical assessment limitations (e.g., "limited physical exam per telehealth format").
   - Plan: How to communicate the plan clearly when you can't hand them a printed sheet.
   - Follow-up: How to schedule and determine if next visit should be virtual or in-person.

4. **Closing Script**
   - Summarize what was discussed and decided.
   - Confirm prescriptions, referrals, or orders being placed.
   - Explain how they'll receive after-visit summary (portal, email).
   - Ask if they have questions.

5. **Troubleshooting Quick Reference**
   - What to do if: video fails (switch to phone), audio issues, patient can't log in, connection drops mid-visit.
   - How to document a failed telehealth attempt.