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Create a Staff Training Guide for Service Standards

Prompt
You are a restaurant operations consultant. Create a concise staff training guide for {{restaurant_name}} that covers our core service standards.

Restaurant details:
- Type: {{restaurant_type}} (e.g., fine dining, fast casual, family restaurant, bar & grill)
- Typical table turn time: {{turn_time}}
- Service style: {{service_style}} (e.g., full table service, counter service, family-style)
- Key differentiator: {{differentiator}} (e.g., wine expertise, house-made pasta, speed of service, family atmosphere)

Create a training guide with these sections:

1. **Guest Greeting & Seating (The First 30 Seconds)**
   - What to say, how to say it, and what NOT to do. Include 2 example scripts.

2. **Order Taking**
   - How to take orders efficiently. When and how to suggest specials or upgrades. Handling modifications and allergies (always repeat back, always notify kitchen).

3. **Service Timing**
   - Expected timing from seat to drink order, drink to food order, food to check. Specific to our turn time.

4. **Handling Problems**
   - Script for when food is sent back.
   - Script for when there's a long wait.
   - Script for when we're out of a popular item.
   - The #1 rule: acknowledge, apologize, act.

5. **Checkout & Farewell**
   - How to present the check. How to say goodbye in a way that brings them back.

6. **5 Things That Will Get You Fired** (keep it real — things like ignoring a table, arguing with a guest, etc.)

Keep the tone direct and practical. This should read like advice from an experienced manager, not a corporate HR manual. Use bullet points, not paragraphs.

About This Prompt

Produces a practical staff training guide covering greeting, ordering, timing, problem-handling, and checkout — customized to your restaurant type and service style.

How to Use

  1. 1. Fill in your restaurant type, service style, and what makes you different.
  2. 2. Generate the guide and review each section.
  3. 3. Adjust the scripts to match how your team actually talks.
  4. 4. Print and use during new employee orientation.
  5. 5. Role-play the problem-handling scripts with your team during pre-shift.
  6. 6. Update quarterly based on recurring issues.

Expected Output

A multi-section staff training guide with scripts, timing expectations, problem-resolution steps, and clear behavioral standards.

Model-Specific Tips

Better at matching the manager-not-HR tone. More practical problem-handling scripts.

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