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Create a Staff Training Guide for Service Standards
Prompt
You are a restaurant operations consultant. Create a concise staff training guide for {{restaurant_name}} that covers our core service standards.
Restaurant details:
- Type: {{restaurant_type}} (e.g., fine dining, fast casual, family restaurant, bar & grill)
- Typical table turn time: {{turn_time}}
- Service style: {{service_style}} (e.g., full table service, counter service, family-style)
- Key differentiator: {{differentiator}} (e.g., wine expertise, house-made pasta, speed of service, family atmosphere)
Create a training guide with these sections:
1. **Guest Greeting & Seating (The First 30 Seconds)**
- What to say, how to say it, and what NOT to do. Include 2 example scripts.
2. **Order Taking**
- How to take orders efficiently. When and how to suggest specials or upgrades. Handling modifications and allergies (always repeat back, always notify kitchen).
3. **Service Timing**
- Expected timing from seat to drink order, drink to food order, food to check. Specific to our turn time.
4. **Handling Problems**
- Script for when food is sent back.
- Script for when there's a long wait.
- Script for when we're out of a popular item.
- The #1 rule: acknowledge, apologize, act.
5. **Checkout & Farewell**
- How to present the check. How to say goodbye in a way that brings them back.
6. **5 Things That Will Get You Fired** (keep it real — things like ignoring a table, arguing with a guest, etc.)
Keep the tone direct and practical. This should read like advice from an experienced manager, not a corporate HR manual. Use bullet points, not paragraphs.About This Prompt
Produces a practical staff training guide covering greeting, ordering, timing, problem-handling, and checkout — customized to your restaurant type and service style.
How to Use
- 1. Fill in your restaurant type, service style, and what makes you different.
- 2. Generate the guide and review each section.
- 3. Adjust the scripts to match how your team actually talks.
- 4. Print and use during new employee orientation.
- 5. Role-play the problem-handling scripts with your team during pre-shift.
- 6. Update quarterly based on recurring issues.
Expected Output
A multi-section staff training guide with scripts, timing expectations, problem-resolution steps, and clear behavioral standards.
Model-Specific Tips
Better at matching the manager-not-HR tone. More practical problem-handling scripts.
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